Dashboard
Welcome back, John. Here's what's happening today.
Open Tickets
23
+3 from yesterday
Critical Incidents
2
2 require immediate attention
Resolved Today
8
+25% from yesterday
SLA Compliance
94.5%
Above target (90%)
Avg Resolution Time
4.2h
Within SLA target
Pending Changes
5
3 awaiting approval
Open Problems
3
1 root cause identified
Ticket Trends (Last 7 Days)
Quick Actions
SLA Performance
My Assigned Tickets
INC-2024-0001critical
Email server not responding
INC-2024-0002high
VPN connection failing for remote users
SR-2024-0001medium
New laptop request for new employee
INC-2024-0004high
CRM system performance degradation
Priority Distribution
| Ticket | Type | Status | Priority | Requester | Assignee | Created | ||
|---|---|---|---|---|---|---|---|---|
INC-2024-0001 Email server not responding | Incident | In Progress | Critical | RWRobert Wilson | SJSarah Johnson | Dec 22, 08:30 AM | ||
INC-2024-0002 VPN connection failing for remote users | Incident | New | High | EDEmily Davis | Unassigned | Dec 22, 07:45 AM | ||
SR-2024-0001 New laptop request for new employee | Service Request | Pending | Medium | RWRobert Wilson | MCMike Chen | Dec 21, 02:00 PM | ||
INC-2024-0003 Printer on 3rd floor not printing | Incident | Resolved | Low | Unknown | SJSarah Johnson | Dec 20, 11:30 AM | ||
SR-2024-0002 Password reset for domain account | Service Request | Closed | High | RWRobert Wilson | MCMike Chen | Dec 22, 06:00 AM | ||
INC-2024-0004 CRM system performance degradation | Incident | In Progress | High | RWRobert Wilson | SJSarah Johnson | Dec 22, 09:00 AM |
Recent Activity
SJ
Sarah Johnson resolved INC-2024-0004
5 min ago
MC
Mike Chen commented on INC-2024-0001
12 min ago
ED
Emily Davis created SR-2024-0003
25 min ago
JS
John Smith updated CHG-2024-0001
1 hour ago
SJ
Sarah Johnson resolved SR-2024-0002
2 hours ago